Return Policy

Your Peace of Mind Is Our Priority

30 Day Money Back On Ready Made Sizes - Curtains and Draperies:

Curtains and Drapes that are indicated as Ready Made Sizes; means that we typically have the panel in stock and it is shipped within 2-7 business days after an order has been placed. However, if for any reason you are not 100% satisfied with the quality of the panel, or for any other reason, you can return the panel for a full refund within 30 days. We call it - Buy With Confidence. Please note that shipping charges are non-refundable. The customer pays the shipping for return items. For any items that are damaged or if the wrong items are shipped, we will pay for the shipping of the items.

All Returned Merchandise Must Be In The Original Condition and with the original packaging. All items are carefully inspected upon receipt prior to a refund.

Custom Sizes - Curtains and Draperies:

100% Satisfaction Guaranteed. Curtains and Drapes in sizes indicated as "Custom" on the website means that we do not carry that size in stock. Custom orders are custom-made upon the order. Customers will have 24 hours from placement of custom orders in which to cancel. After 24 hours, if the order is cancelled, a 50% deposit will be retained by Half Price Drapes and will not be refunded. Custom curtains and drapery can only be returned for "Store Credit". Half Price Drapes guarantees all Custom Products against any defects in material or workmanship. In the event of a defect, Half Price Drapes will, at our discretion, repair or re-make the item at our expense.

Made To Measure Sizes - Curtains and Draperies:

Curtains and Drapes that are “Made to Measure” to Customer specifications and are not in sizes listed on the website cannot be returned. Half Price Drapes guarantees all Custom Products against defects in material or workmanship. In the event of a defect, Half Price Drapes will, at our discretion, repair or re-make the item at our expense.

Drapery Hardware & Home Accessories: Please note drapery hardware & home accessories can be returned, unless specifically marked, for a refund within 30 days of the receipt of the order. All items must be returned in the original packaging. A 10% restocking fee will be charged for all drapery hardware & home accessories.

Clearance Sale:

Periodically, HPD offers our customers some exceptional values in clearance sales. All curtains, drapes, hardware and accessories that are offered in such sales or marked as "Clearance" are considered to be final sales and are non-returnable.

Color Variations: Please note the appearance of the color of the drapes can vary from computer monitor to monitor, and actual fabric color may also be of a different hue as each dye lot differs slightly. We do provide swatches for most of our fabrics, hence if possible customers should always purchase the swatches prior to placing their order.

Returns Process: You can return the merchandise through the mail for a refund or store credit (if applicable), or replacement. You must call 1-866-413-7273 to obtain an RMA #. No returns will be accepted WITHOUT this number. It must be written on the outside of the package for reference and acceptance. To make a return by mail, send your package along with the original invoice and "Return Authorization Form" that you received with your merchandise. Indicate the reason for the return and the action you are requesting to be taken, such as replacement or refund. Be sure to keep a copy for your records.

Refund Time Frame: Once we have received back your item(s) please allow 7-10 business days for the refund to be processed. Please note that this may require 1-2 processing cycles on your bank card, depending on your specific bank.

Mail the package to: Half Price Drapes, 1725 Rutan Drive, LIVERMORE, CA 94551 We will process your return and follow your instructions. You may use the shipping carrier most convenient for you. If you do not have your original invoice, please send a letter with your merchandise that includes the following information: Name, Address, Phone Number, Order Number, and Item Description. State the Reason for the Return and the Action to be taken upon return, either replacement or a refund. Return your package to the address listed above. If you have any questions please feel free to email us at: Email cs@halfpricedrapes.com Changes To The Policy: Half Price Drapes ( www.halfpricedrapes.com) reserves the right to change its polices without notice at any time.